Complaints

Complaints Policy – MBAS

The Management Board of Accreditation Services (MBAS) is committed to handling complaints in a fair, impartial, confidential, and timely manner. We encourage concerns to be raised in good faith and supported with relevant information for effective resolution.

What complaints are accepted?

MBAS accepts complaints related to:
  • Accredited conformity assessment bodies (CABs)
  • Certification, inspection, laboratory, or personnel certification activities under MBAS accreditation
  • Conduct, impartiality, or accreditation-related activities of MBAS personnel or processes
  • Complaint Conditions
  • How to Submit a Complaint
  • MBAS Commitment

    To help us process complaints effectively, complaints should:

  • Be submitted in good faith
  • Include supporting evidence or objective information
  • First be raised with the concerned organization (where applicable)
  • Not be based on hearsay or misleading information

    All complaints should be submitted in writing with relevant supporting details.

  • Name and contact details
  • Organization/person concerned
  • Details of complaint
  • Supporting evidence (if available)

    • Email: info@mbasuk.co

MBAS ensures that all complaints are reviewed objectively, confidentially, and impartially. Appropriate actions will be taken where necessary, and complainants may be informed of the outcome of the review process.